Telephone Operator

Accor Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels is seeking a Telephone Exchange Operator in Birmingham. In this role, you will manage calls, assist guests with their inquiries, and maintain seamless communication within the hotel. The ideal candidate will possess strong communication and organizational skills, ensuring a professional and efficient service in a busy environment.

Qualifications

• Excellent communication skills, both written and verbal required.
• Excellent organizational skills and ability to find solutions.
• Aptitude for handling pressures in a busy environment.

Responsibilities

• Operates Telephone Exchange and answers incoming calls.
• Receives and places long-distance calls; computes and records charges.
• Handles emergency communications for the hotel.

Skills

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

• Operates Telephone Exchange
• Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
• Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
• Screens incoming calls for guest when requested.
• Pages called party through paging system.
• Updates room rack in Telephone Exchange.
• Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
• Handles emergency communications for the hotel.
• Maintains cleanliness and order of work area.
• Performs duties as may be assigned.

Qualifications

• High school Diploma or equivalent.
• Excellent communication skills, both written and verbal required
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.