Front Office Agent

Motel One; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Motel One Newcastle upon Tyne is seeking a Front Office Agent to warmly welcome guests, manage check-in/check-out and handle bookings with accuracy. The role involves invoicing, payments, and cash handling, plus administrative tasks across front and back office.

You will collaborate with diverse teams to ensure guest satisfaction. The ideal candidate will have an apprenticeship in hotel trade or relevant hospitality experience, excellent hosting skills, and a strong command of English.

Qualifications

• Completed an apprenticeship in the hotel trade or have professional experience in the hotel/catering industry.
• Excellent sense of quality and service, hosting skills and passion for hospitality.
• Solid command of English.
• Team player willing to assist across departments – we achieve our results together.

Responsibilities

• Check-in and check-out of guests.
• Reviewing and processing bookings, overbookings and options.
• Invoicing and handling payments, cash transactions and cashing up.
• Organisational and administrative tasks in front and back office (emails, no-shows).
• Gain interdepartmental insights by working in multicultural teams.

Skills

English ( fluent )

Education

Apprenticeship in hotel trade

Job description

Front Office Agent Motel One Newcastle upon Tyne, England, United Kingdom

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together

Full-time