Guest Experience Front Desk Specialist

Motel One Group; Newcastle upon Tyne; On-site; GBP 19,000 - 24,000; Full time

Job summary

Motel One in Newcastle upon Tyne is seeking an enthusiastic hotel professional or career changer to welcome guests and handle check-in/out with warmth and efficiency. You will manage bookings, invoicing and front/back office tasks in a multicultural team, delivering high-quality service and ensuring guest satisfaction.

Open and communicative with a passion for hospitality, you will work across departments to achieve results together and contribute to a friendly, service-driven hotel environment.

Qualifications

• Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority.
• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together

Responsibilities

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Skills

Customer service

Hosting skills

Team player

Communication

Education

Apprenticeship in hotel trade

Job description

Motel One in Newcastle upon Tyne is seeking an enthusiastic hotel professional or career changer to welcome guests and handle check-in/out with warmth and efficiency. You will manage bookings, invoicing and front/back office tasks in a multicultural team, delivering high-quality service and ensuring guest satisfaction.

Open and communicative with a passion for hospitality, you will work across departments to achieve results together and contribute to a friendly, service-driven hotel environment.