Front Office Agent

Motel One Germany BetriebsGmbH; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus program

Career opportunities across Europe and

Staff discounts

Training and development

Job summary

Motel One Germany BetriebsGmbH is seeking a Front Office Agent in Newcastle upon Tyne to warmly welcome guests and ensure a smooth experience from check-in to checkout. You will review bookings, manage overbookings and options, handle invoicing and cash transactions, and perform front and back-office tasks while collaborating with a multicultural team across departments.

Excellent English, hosting skills, and a passion for service are essential, with opportunities for onboarding, training, and

Qualifications

• Have completed an apprenticeship in the hotel trade or have experience in hotel/catering.
• Strong sense of quality and service with hosting skills.
• Excellent command of English and good communication.
• Team player willing to support across departments.

Responsibilities

• Handle guest check-in and check-out with a warm welcome.
• Review and process bookings, overbookings and options.
• Invoicing and cash handling, including cashing up.
• Perform front and back-office admin tasks (no-shows, emails).
• Collaborate with multicultural teams to learn new areas of activity.

Skills

Guest service

Check-in/check-out

Cash handling

Communication

Education

Hotel trade apprenticeship or equivalent

Job description

Front Office Agent

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together