Front of House Visitor Experience Host — Historic Baths

Bath & North East Somerset Council; Bath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bath & North East Somerset Council is seeking Team Members for the Front of House team at the Roman Baths, a busy and unique historical site attracting around 1 million visitors yearly. The role involves welcoming visitors, handling entry, selling tickets and guidebooks, issuing audio guides, patrolling, and providing guided tours.

Applicants should have a good general education, a friendly demeanor, and strong customer care and communication skills.

Qualifications

• Good general education.
• Friendly manner and excellent customer care and communication skills.
• Experience of operating tills is essential.
• Ability to speak a foreign language would be an advantage.
• Experience in a visitor attraction or museum would be helpful.
• Full training and a uniform will be provided.

Responsibilities

• Welcoming and engaging with visitors.
• Managing visitor entry.
• Selling tickets and guidebooks.
• Issuing and collecting audio guides.
• Patrolling the site.
• Security invigilation.
• Giving guided tours.

Skills

Cash handling

Customer service

Communication

Foreign language

Education

General education

Job description

Bath & North East Somerset Council is seeking Team Members for the Front of House team at the Roman Baths, a busy and unique historical site attracting around 1 million visitors yearly. The role involves welcoming visitors, handling entry, selling tickets and guidebooks, issuing audio guides, patrolling, and providing guided tours.

Applicants should have a good general education, a friendly demeanor, and strong customer care and communication skills.