Visitor Experience Host

Bath & North East Somerset Council; Bath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bath & North East Somerset Council is seeking Team Members for the Front of House team at the Roman Baths, a busy and unique historical site attracting around 1 million visitors yearly. The role involves welcoming visitors, handling entry, selling tickets and guidebooks, issuing audio guides, patrolling, and providing guided tours.

Applicants should have a good general education, a friendly demeanor, and strong customer care and communication skills.

Qualifications

• Good general education.
• Friendly manner and excellent customer care and communication skills.
• Experience of operating tills is essential.
• Ability to speak a foreign language would be an advantage.
• Experience in a visitor attraction or museum would be helpful.
• Full training and a uniform will be provided.

Responsibilities

• Welcoming and engaging with visitors.
• Managing visitor entry.
• Selling tickets and guidebooks.
• Issuing and collecting audio guides.
• Patrolling the site.
• Security invigilation.
• Giving guided tours.

Skills

Cash handling

Customer service

Communication

Foreign language

Education

General education

Job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

We are seeking Team Members to join our award-winning Front of House team. The Roman Baths welcomes around 1 million visitors per year, and we are passionate about providing engaging experiences that bring family and friends together to create memories that will last a lifetime.

About The Role

This is an ideal opportunity to join our team with varying shift options, working in a busy, enjoyable, unique historical environment.

Duties include welcoming and engaging with our visitors, managing visitor entry, selling tickets and guidebooks, issuing and collecting audio guides, patrolling the site, security invigilation and giving guided tours.

Starting date Monday 2 November 2026

About You

Applicants must have a good general education, with a high standard of personal presentation, a very friendly manner and excellent customer care and communication skills. Experience of operating tills is essential and the ability to speak a foreign language would be an advantage. Experience of working in a visitor attraction or museum would be helpful as would an interest in history.

Full training and a uniform will be provided.

Interview

Interview date: 28/09/2026

About Bath And North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Safeguarding Statement:

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.