Front of House Team Member - St Helens, Merseyside

The Padel Hub; St Helens; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Padel Hub is hiring a Front of House team member in the United Kingdom. You will greet visitors with warmth, manage bookings, handle enquiries, and support daily operations to ensure smooth front-of-house service. A keen interest in padel or sport helps you connect with members and guests.

Flexibility for evenings and weekends is needed to meet member demand and events. You’ll work closely with the team to deliver a warm, professional experience that grows the local padel community.

Qualifications

• Proven experience in a customer service role in hospitality, retail, leisure or similar.
• A friendly, confident communicator who connects with people.
• Calm under pressure with strong organisational skills.

Responsibilities

• Greeting visitors with warmth, professionalism and a genuine smile.
• Managing bookings and handling enquiries at front of house.
• Keeping front-of-house operations smooth and coordinated with the team.
• Supporting daily operations and team collaboration.
• Helping grow the local padel community by making interactions memorable.

Skills

Customer service

Friendly communicator

Calm under pressure

Team player

Flexible availability

Interest in padel/sport

Job description

• Delivering a first-class customer experience for all members, players, and guests
• Greeting visitors with warmth, professionalism, and a genuine smile
• Managing bookings, handling enquiries, and keeping front-of-house operations running smoothly
• Supporting daily operations and working closely with the rest of the team
• Helping grow the local padel community by making every interaction memorable
• Proven experience in a customer service role - hospitality, retail, leisure or similar
• A friendly, confident communicator who knows how to connect with people
• Calm under pressure and able to juggle tasks without missing the details
• A team player who brings energy, reliability, and a can-do attitude
• An interest in padel, sport, or fitness (padel experience is a bonus, not a must!)
• Flexible availability - including evenings and weekends