Front Of House Team Member - Live In - Stock Lane Grasmere

The Inn Collection Group; Ambleside; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday paid holiday

50% off food at Inns

Room booking discounts

Employee assistance programme (EAP)

Job summary

The Inn Collection Group is opening the Wordsworth Inn in Grasmere and seeks friendly Front of House team members to warmly greet guests and ensure memorable experiences from start to finish. Join a lively, food-led operation with a strong focus on hospitality and guest satisfaction.

Be part of an award-winning company committed to warmth, accountability, and delivering results while offering staff perks and opportunities for growth within a renowned pubs-with-rooms portfolio.

Qualifications

• Customer service aptitude evident in hospitality role.
• Positive attitude and attentiveness valued in guest interactions.

Responsibilities

• Greet guests warmly and take orders.
• Serve dishes from the kitchen with attentiveness.
• Recommend drinks from the selection to guests.
• Foster a welcoming atmosphere and teamwork on the floor.

Skills

Customer service

Hospitality

Positive attitude

Tools

Front of House teamwork

Job description

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you'll fit right inn...

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

Celebrate your birthday with an extra paid holiday.

Build your future with support from our Lead-Inn development program.

Take the time you need to rest and recharge; Paid Breaks are on us.

Enjoy 50% off food at any of our Inns

Relax with a stay at any of our Inns during January, February, and March for just 1.

Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.

Experience a spontaneous trip away with 50 on same day bookings

It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!

24/7 confidential support is always there when you need it with our Employee Assistance Programme

Tronc (...that's tips to me and you)

Contribute to a company that gives back through our Give-inn back scheme

Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Wordsworth Inn in Grasmere is preparing to open its doors, and we're looking for enthusiastic individuals to join our team and be part of an exciting new chapter from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food-led operation with ambitious plans, located in the heart of Grasmere.

Whatever your role, you'll have the opportunity to contribute to creating exceptional guest experiences and help establish The Wordsworth Inn as a destination known for outstanding hospitality.

If you're passionate about delivering great service, enjoy working as part of a team, and want to be involved in an exciting new opening, we'd love to hear from you.