Front of House Team Member

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a fast-growing restaurant brand as a Front of House Team Member in Newcastle upon Tyne! This role is perfect for those who thrive in a team environment and are passionate about delivering exceptional guest experiences. You'll be at the forefront of service, assisting guests with their orders, ensuring food quality, and maintaining a clean and welcoming atmosphere. With opportunities for career progression, this is your chance to grow with an industry leader in casual dining. If you're enthusiastic and ready to make a difference, we want to hear from you!

Qualifications

• Ability to provide excellent guest care and maintain a positive attitude.
• Understanding of menu items and allergens is essential.

Responsibilities

• Support team to deliver exceptional food quality and guest care.
• Process guest orders and assist in food preparation.
• Maintain cleanliness and uphold brand standards.

Skills

Guest Service

POS System Operation

Food Preparation

Communication

Sales Promotion

Job description

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Front of House Team Member, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

d5e3fa39cd6f

Job Views:

14

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

Front of House Team Member

Do you have what it takes to work for one of the fastest-growing restaurant brands?

The opportunity is here!

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. We deliver industry-leading service, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team!

We are looking for Team Members who have what it takes to grow with us and share in our success.

Your role is to support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service. You will help us achieve our brand standards, work within a great team, and ensure every guest leaves satisfied and eager to return!

Here is what you need:

Restaurant Team Member Front of House:

• Put the guest first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks, providing up-sell information.
• Process guest orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to enhance the guest experience and increase sales.
• Process sales, provide receipts, and deliver food.
• Greet every guest warmly and genuinely.
• Answer the telephone and handle inquiries.
• Assemble and package orders to brand standards.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure all orders are complete and ready for the guest.
• Work to brand standards and deliver exceptional guest service.

Key skills & knowledge needed for the job:

• Speak clearly and listen attentively to guests and team members.
• Maintain a clean and smart appearance.
• Display a positive and enthusiastic attitude.
• Be cheerful, helpful, and provide excellent guest care.
• Adapt to changing business volume levels with urgency.
• Understand the menu & allergens thoroughly.
• Follow instructions to meet brand standards (The GDK way).
• Complete daily paperwork according to standards.
• Be cross-trained in all areas of the kitchen and front counter.
• Care about exceptional guest service and high standards.

Working for GDK offers a full career pathway and fantastic progression opportunities!