Front-of-House Team Member – Create Memorable Guest Experience

The Rank Group plc; Tees Valley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Fixed hours

Paid breaks

Rewards platform

50% off food & drinks

Pension & Life Assurance

Sick pay

Career development

Uniform provided

Job summary

Mecca is seeking friendly Team Members to greet guests, serve great food and drinks, and keep the vibrant atmosphere alive across our venues. You’ll be the welcoming face on the floor, delivering excellent service and helping guests enjoy their experience from the first hello to the last game.

We offer real contracts from 8–35 hours, comprehensive training, and a benefits package including meals discount, pension, and opportunities for career development. Join us and bring the fun to life.

Qualifications

• Customer first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
• One team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.

Skills

Customer service

Team player

Fast learner

Job description

Mecca is seeking friendly Team Members to greet guests, serve great food and drinks, and keep the vibrant atmosphere alive across our venues. You’ll be the welcoming face on the floor, delivering excellent service and helping guests enjoy their experience from the first hello to the last game.

We offer real contracts from 8–35 hours, comprehensive training, and a benefits package including meals discount, pension, and opportunities for career development. Join us and bring the fun to life.