Front of House Team Member

TN United Kingdom; Winscombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a bold, award-winning business that empowers its teams to deliver exceptional service in a cozy, historic pub setting. This role offers the opportunity to work with locally sourced food and drink, while being part of a supportive team that values your ideas and development. Enjoy a competitive hourly rate, share in tips, and benefit from industry-leading training. Experience the excitement of team events and a caring workplace that prioritizes mental health initiatives. If you are passionate about great food and drink and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Access to cashback platform

Industry-leading training

75% off food on shift

Employee Assistance Program

Team parties and events

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional bar and waiting hospitality to customers.
• Assist in maintaining a welcoming and positive environment.

Skills

Customer Service

Bar Skills

Teamwork

Communication

Education

High School Diploma

Job description

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We are a bold, award-winning business that prides itself on empowering our teams with autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants, and hotels with high standards, taking a different approach to others and always striving to be the best we can be.

We are looking for a front of house team member to join the family. This role involves delivering exceptional bar and waiting hospitality to our customers.

Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th-century Grade II-listed pub and inn, full of history and a cozy, welcoming vibe. It is a haven for locals, walkers, cyclists, and visitors. The recent addition of five boutique bedrooms above the pub and four dog-friendly rooms in converted barns makes The Swan an ideal spot for a rural retreat, family break, or staycation.

We are passionate about great food and drink, offering seasonal local produce, pub classics, freshly baked flatbread pizza, and award-winning Butcombe beer on tap. In warmer months, our large beer garden is perfect for al fresco dining or enjoying some sunshine with a few pints.

Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads station, The Swan is a great base for exploring Bristol, Somerset, and the Mendips' walking, cycling, and dog-walking opportunities. Nearby attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor, and Ashton Gate Stadium.

What’s in it for you?

• The chance to work for an award-winning business recognized for its food offer and management at The National Publican Awards.
• Access to Liberation Life, a platform for cashback with major retailers, savings on holidays, groceries, gifts, and more.
• The opportunity to work in a diverse, eclectic company and gain experience across various businesses and food offers. We value your ideas and take a collaborative approach to business development.
• A competitive hourly rate plus an equal share of tips.
• Access to industry-leading training and bespoke development plans through our ‘Pillars of Progression’ programme.
• Additional support and coaching from our talented managers.
• The chance to work with locally sourced food and drink, including our own award-winning beer.
• Tools and investments in our properties to help you excel in your role.
• The excitement of team parties, events, training courses, great suppliers, and industry rewards, discounts, and benefits, including 75% off food on shift.
• A caring business that supports mental health initiatives like the Burnt Chef Project, along with a 24/7 Employee Assistance Program for support.