Cafe Front Of House Team Member

Retail Human Resources plc; Cirencester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a dynamic Front of House team at a leading café, where you'll provide exceptional service and maintain a welcoming environment. You'll play a vital role in ensuring food safety, managing customer interactions, and supporting operational excellence. This role offers flexible working options and a range of benefits, making it an ideal opportunity for those passionate about customer service.

Benefits

Flexible working options

Colleague clubcard

Retirement plan

Life assurance

Wellbeing resources

Discounts

Uniform

Holiday entitlement

Inclusive colleague networks

Qualifications

• Commitment to excellent customer service.
• Knowledge of health and safety standards.

Responsibilities

• Serve customers efficiently and with care.
• Ensure food safety and hygiene standards.
• Handle deliveries and food storage.

Skills

Customer Service

Communication

Teamwork

Organization

Multitasking

Job description

Customers visit our café for various reasons, whether for a hearty breakfast or a quick pick-me-up. As a member of our Front of House team, you will provide excellent service, contribute to a clean and inviting environment, and stay informed about our menu and initiatives.

Key responsibilities include:

1. Serving customers efficiently and with care.
2. Resolving complaints and communicating with the Café Manager.
3. Ensuring food freshness through FIFO stock rotation.
4. Maintaining food safety and hygiene standards, including record keeping.
5. Handling deliveries and food storage.
6. Following operational policies and procedures.
7. Cleaning and sanitizing tables.
8. Maintaining standards and food availability.
9. Staying updated on business communications and initiatives.
10. Knowing the menu thoroughly and serving food as intended.
11. Preparing hot and cold drinks.

You need:

• A commitment to excellent customer service.
• Knowledge of health and safety standards.
• The ability to work efficiently and maintain cleanliness.

Personal qualities include teamwork, communication skills, proactivity, organization, and the ability to multitask and work under pressure.

Benefits include flexible working options, a colleague clubcard, retirement plan, life assurance, wellbeing resources, discounts, uniform, holiday entitlement, and inclusive colleague networks.

About Tesco: Our vision is to be every customer's favorite shopping destination, with a core purpose of serving communities and the planet better every day. We value diversity and inclusion, offering flexible working patterns and an accessible recruitment process.

Note: Successful applicants will need to provide bank details on start date. We are committed to accessibility and inclusivity. For support, visit tesco-careers.com/accessibility.