Front of House Team Member

Butcombe Group; Winscombe; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a bold and award-winning company as a front of house team member at a historic pub nestled in the stunning Mendip Hills. This role offers the chance to deliver outstanding hospitality in a friendly environment while being part of a team that values your ideas and contributions. Enjoy the perks of working with locally sourced food and drink, industry-leading training, and a supportive atmosphere focused on mental health awareness. If you're passionate about providing exceptional service and being part of a community, this opportunity is perfect for you.

Benefits

Competitive hourly rate

Equal share of tips

Access to industry-leading training

75% off food on shift

Employee Assistance Program

Team parties and events

Access to cashback platform

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Deliver exceptional bar and waiting service to customers.
• Ensure a welcoming and positive atmosphere in the pub.

Skills

Customer Service

Hospitality

Teamwork

Job description

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.

Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe.

A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.

We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps.

In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints.

Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.

What’s in it for you?

• The chance to work for an award-winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development; we want your ideas!
• A competitive hourly rate plus an equal share of great tips.
• Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our talented managers.
• You will work with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
• A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.