Front of House Team Member

The Inn Collection Group; Whitby; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Inn Collection Group is seeking a Front of House team member at The Stables in Whitby. This role involves welcoming guests, taking orders, and ensuring a memorable dining experience. Ideal candidates will have a passion for customer service and thrive in a lively atmosphere.

Benefits

Extra paid holiday for your birthday

50% off food at any of our Inns

Paid breaks

Discounted stays during January, February, and March

1/3 off room bookings all year round

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Shared tips among staff

Recognition as Best Pub Employer

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal skills.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve dishes from the kitchen.
• Recommend drinks from the selection.

Skills

Customer Service

Positive Attitude

Attentiveness

Professionalism

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits:

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support with our Employee Assistance Programme.
• Tronc (tips) shared among staff.
• Contribute to our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*