Dispenser (23-30 hours)

NHS; Norwich, Guisborough, Brailsford CP, East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an experienced Dispenser to join their team. The role involves providing excellent service, dispensing prescriptions, and ensuring safety and accuracy in a busy GP practice environment. Applicants should have an NVQ Level 2 in dispensing and strong communication skills. The position offers competitive terms and opportunities for professional development.

Qualifications

• Experience of working in a dispensary.
• Experience working with the general public/patients.
• Excellent IT skills and experience.

Responsibilities

• Dispense prescriptions for patients and temporary residents.
• Ensure all dispensing is accurate to ensure patient safety.
• Monitor repeat prescribing as per practice guidelines.

Skills

Excellent customer service

Communication

Attention to detail

Problem solving

Interpersonal skills

Education

NVQ Level 2 recognised dispensing qualification

GCSE English & Maths at Grade C or above

Tools

SystmOne

Office

Outlook

Job description

We are hoping to employ an experienced Dispenser whoactively enjoys providing excellent, friendly and compassionate service to ourpatients, whilst maintaining the highest standards of safety and accuracy. Thesuccessful applicant will enjoy working in a busy environment with lots offace-to-face and telephone patient contact, and be proactive member of our teamworking not only with dispensary colleagues but with the wider practice team of Admin, Nurses, Pharmacy and GPs.

Main duties of the job

In order to qualify for shortlisting, your CV will need todemonstrate the following:

NVQ Level 2 recognised dispensing qualification or equivalent

• Excellent customer service and communication
• High level of attention to detail and accuracy

Experience of working in a GP practice is not essential but asense of humour is. We offer competitive terms and conditions and are eager tosupport the right candidate in all opportunities to develop their skills.Opening hours are between 8am - 5.30pm (exact arrangement of hours will bediscussed at interview).

About us

Henmore Health is a positive and dedicated provider ofprimary care in the Ashbourne area, the gateway to the Peak District. Wecomprise 2 practices located 7 miles apart Henmore Health The Surgery Ashbourneand Henmore Health Brailsford. This position is based at Brailsford.

We are high performing SystmOne dispensing practices, servinga combined growing rural community of over 13,500 patients.

Everyone in our team is vital - we only move forward when wedo so together, for the benefit of each other and our patients.

If you have any questions prior to application, please emailto [e-mail]

Closing date: Tuesday 20th May 2025 23:59, although wereserve the right to close earlier or later - please do not delay in submittingyour application.

Job responsibilities

JOB SUMMARY

To provide an accurate dispensing service for country patients and temporary residents and to administer the repeat prescribing process for all patients and district nurses.

• To ensure that all dispensing is carried out with accuracy to ensure patient safety
• To adhere to all standard operating procedures within dispensary and to continuously audit work practice to highlight areas where accuracy may be compromised
• To monitor repeat prescribing as laid down in practice guidelines and to report any areas of non-compliance.

PRIMARY RESPONSBILITIES

Dispense prescriptions for country patients and temporary residents

Receive payments for NHS and private scripts and keep balanced records of financial transactions

Enter controlled drugs in the controlled drugs register, complying with relevant legislation

Order all drugs from distributors and check in and place on shelves on arrival ensuring stock levels are optimised and stock control procedures adhered to

Receive unwanted drugs and enter in the Drugs book, ensuring safe disposal according to procedures

Deal appropriately with product information relating to product recall and faulty product batches, etc.

Deal with the return of incorrectly shipped products

Adhere to procedures for ordering and checking in of goods, counting of prescriptions and passing all relevant checked documentation to finance for payment.

Double check all dispensed items according to the Standard Operating Procedure.

Order supplies for dispensary as needed, filling up containers and maintaining the shelves in a satisfactory condition ensuring stock is rotated and maintained in date.

Maintain a safe working environment to meet all Heath & Safety Guidelines and procedures relating to the dispensing of drugs and related products.

Liaise with the providers of home oxygen for patients to ensure that they receive oxygen when they need it.

Deal with patient enquiries and requests relating to the Dispensary and the dispensing of items.

Carry out Dispensing Review of Use of Medication (DRUMS) with patients

Keep up to date with changes within the pharmaceutical industry which affect the practice by attending relevant training events, undertaking further education and by seeing representatives of the drug companies.

Any other duties which may be developed in line with the Practice Business Plan

Attend in-house training events

Person Specification

Qualifications

• Good standard of general education
• GCSE (or equivalent) English & Maths at Grade C or above
• Evidence of continued development

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to work under own initiative

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to work as a team member
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• An understanding, acceptance and adherence to the need for strict confidentiality
• Capable of managing cash payments
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Experience

• Experience of working in a dispensary
• Experience working with the general public/patients
• Excellent IT skills and experience
• Experience of working in primary care
• Broad knowledge of General Practice
• Experience of a computerised clinical system

Other

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceBand 3 equivalent