Front of House Team Member

Harri; Larkhill; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous Discounts

Training and Development

Supportive Environment

Flexible Hours

Job summary

BRG's Restaurant Hub is seeking a Front of House Team Member to be the welcoming face of the dining experience across Carluccio's Caffè, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's in one location.

You will greet guests, take orders, serve food, and ensure guest satisfaction with a friendly, can-do attitude. A fast-paced environment and strong teamwork are essential.

We offer generous staff discounts across brands, training, supportive team, and flexible hours.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and seat guests.
• Take orders with accuracy and a positive attitude.
• Serve food and drinks to tables promptly and accurately.
• Provide excellent customer care and handle requests professionally.
• Keep front-of-house tidy and welcoming.
• Collaborate with team to ensure smooth service.

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special:

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities:

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer:

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
  
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

Are You the Team Member We’re Looking For?

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG)is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

Historically Kidderminster is famous for Carpets and located on Carpet Trades Way you’ll find our Kidderminster Restaurant Hub. Located upstairs inside the Sainsbury’s Supermarket you’ll find a range of meals from Gourmet Burger Kitchen, Slim Chickens, Ed’s Diner and Harry Ramsdens as well as Caffe Carluccio’s.