Front Of House Team Member

The Restaurant Hub; Larkhill; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous discounts

Training and development

Supportive environment

Flexible hours

Job summary

The Restaurant Hub is seeking a Front of House Team Member to be the warm, welcoming face of our restaurant and help create memorable dining experiences for guests.

Greet guests, take orders, serve with a smile, and collaborate with the team in a fast-paced environment. Flexible hours and opportunities for development are available across BRG's brands.

Qualifications

• Experience in hospitality or customer service preferred.
• Friendly, customer-focused and able to work in a fast-paced environment.
• Willingness to work flexible hours.

Responsibilities

• Greet and seat guests, making them feel at home.
• Take orders accurately and answer questions.
• Serve food and drinks promptly and with a smile.
• Provide customer care and handle special requests.
• Keep front-of-house area clean and organised.
• Collaborate with the team to ensure seamless service.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special:

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities:

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer:

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
  
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

Are You the Team Member We’re Looking For?

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

Historically Kidderminster is famous for Carpets and located on Carpet Trades Way you’ll find our Kidderminster Restaurant Hub. Located upstairs inside the Sainsbury’s Supermarket you’ll find a range of meals from Gourmet Burger Kitchen, Slim Chickens, Ed’s Diner and Harry Ramsdens as well as Caffe Carluccio’s.