Front of House Team Member

One Avenue Group; Greater London; On-site; GBP 26,000; Full time

Job summary

Join a dynamic team as a Client Experience Assistant, where you'll deliver exceptional service and create memorable experiences for clients. This role involves assisting with client requests, designing office spaces, and organizing events, all while upholding the highest standards of service. As part of a forward-thinking company, you'll have the opportunity to develop your skills in hospitality and client relations. If you're passionate about providing top-notch service and thrive in a collaborative environment, this is the perfect role for you.

Qualifications

• Experience in client service and hospitality roles.
• Strong communication skills and attention to detail.

Responsibilities

• Assist with administrative requests and client transitions.
• Design bespoke office spaces and organize client events.

Skills

Client Service

Event Planning

Office Design

Administrative Support

Communication

Job description

As a Client Experience Assistant, your main objective is to deliver One Avenue’s award-winning, world-class service to our clients, acting as an extension of their business. You will work alongside a growing team of Client Experience Assistants and Executives, reporting to the General Manager. Your key responsibilities will include:

1. Assisting with administrative requests: Handling client requests promptly and professionally, including mail, supplies, taxis, hotels, and restaurants, with a personal touch.
2. Client move-in and move-outs: Assisting with client transitions, including design, IT, facilities, and onboarding services (training provided).
3. Designing office spaces: Providing bespoke office design services to create show offices supporting the sales department, developing interior design skills.
4. Organising client events: Planning and hosting client events to create luxurious experiences.
5. Tracking: Monitoring clients’ monthly spend and supporting the finance department.
6. Upholding building standards: Conducting regular checks to ensure the workspace remains exceptional.
7. Identifying opportunities: Reviewing hospitality offerings and suggesting improvements to enhance client experience.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Mon-Fri 9am-6pm or 8am-5pm

Salary: £26,000 yearly

About One Avenue Group:

One Avenue is seeking personable and dedicated Client Experience Assistants to join our growing operations team. This role offers an exciting opportunity to play a key role in shaping hospitality services.