Front of House Team Leader - Fixed Term Contract

Bettys & Taylors Group; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary profit-share bonus

Breakfast and hot meal option

Flexible family-friendly benefits

Discounts on Bettys & Taylors products

Health benefits

Employee Assistance Programme

Holiday allowance

Pension schemes

Job summary

Bettys Café Tearooms in Harrogate is seeking a Front of House Team Leader to lead and motivate our busy front-of-house team, ensuring outstanding customer service and smooth service across the lunch and tea room.

This 6-month fixed-term, full-time role involves 37.5 hours across 5 days with patterns that include weekends, early mornings, and occasional late shifts. You will share knowledge about our products and uphold food safety standards.

Qualifications

• Experience in customer service or hospitality.
• Experience in managing and motivating a team.
• Good communication skills and ability to work with others.
• Knowledge of food safety and health and safety procedures.

Responsibilities

• Lead Front of House team and shifts to ensure smooth service.
• Deliver outstanding customer service and maintain high standards.
• Support training and development and uphold company values.

Skills

Customer service

Team leadership

Communication

Food safety knowledge

Job description

An opportunity has arisen in our Front of House team, and we are looking for a Front of House Team Leader to join us at Bettys Café Tearooms in Harrogate.

Working pattern

• This  isa 6 months fixed termfull timerole working a minimum of 37.5 hoursover 5days.

• We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. 

• These shifts may include early mornings or evening shifts up to 11pm.

• You willbe requiredto work at least one day at the weekend every week.

If you would like to discuss workingpatternsplease provide more details in your application.

About you

You’ll have a background in customer service or hospitality. You’ll have experience in managing and motivating a team. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers. You’ll have some knowledge of food safety and health and safety procedures.

About us - Great people, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.  

We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we’re looking for, please apply as we would love to hear from you. 

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:

• Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).

• Breakfast and freshly cooked hot meal option.

• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.

• Discounts on Bettys & Taylors products.

• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.

• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.

• Holiday allowance with the option to buy and (in some cases) sell additional days.

• Pension schemes and life assurance.

• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning

• External training programmes

• Apprenticeship opportunities

• Internal 1:1 coaching schemes

• Find out more about working here on our website.

Application and Interview Process

Please don’t hesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

If you have any queries about this vacancy, please contact the hiring manager on [e-mail]

The closing date for this vacancy will be 23rd November 2026.