Front of House Team Leader — Elevate Guest Experience

Stonegate Pub Company; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25% off food and drink via MiXR App

Stonegate Xtra Rewards discounts

VIP entry to pubs and bars

Corporate discounts at partner gyms

Early access to earned wages

Job summary

Stonegate Group in Manchester is seeking an experienced Front of House Team Leader to lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West.

Join our vibrant British hospitality venue housed in a historic building, serving classic dishes with cask and craft ales, and a warm, welcoming atmosphere for every guest. The role requires 18+ for alcohol service and offers access to exclusive team perks and discounts.

Qualifications

• Leadership and coaching of front-of-house teams.
• Deliver excellent guest service and guest experience.
• Ability to train and motivate staff to follow brand standards.

Responsibilities

• Lead and motivate the front-of-house team to deliver outstanding guest experiences.
• Support management to ensure smooth operations and consistency.
• Create a warm, welcoming environment where guests feel valued.

Skills

Team leadership

Customer service

Guest experience

Job description

Stonegate Group in Manchester is seeking an experienced Front of House Team Leader to lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West.

Join our vibrant British hospitality venue housed in a historic building, serving classic dishes with cask and craft ales, and a warm, welcoming atmosphere for every guest. The role requires 18+ for alcohol service and offers access to exclusive team perks and discounts.