Front of House Team Leader - Heritage Pubs

Stonegate Company Ltd.; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Reward Card via MiXR App

Xtra Rewards discounts

VIP pub/bar entry

Hotel discounts

Flexible working

Discounted rates at fitness clubs

Dental insurance discount

Stream - wage access

Award winning development programmes

Job summary

Stonegate Group is recruiting a Front of House Team Leader for Metropolitan West in Manchester. You will lead and motivate the wider FOH team to deliver an outstanding guest experience and to ensure smooth, consistent operations in a busy pub setting.

The role requires passion for hospitality, strong people skills, and close collaboration with management to realise our shared vision. Applicants must be 18+ due to alcohol sales.

Qualifications

• Experience leading front-of-house teams.
• Ability to work with management to deliver a shared vision.
• Excellent guest service and communication skills.
• Must be 18+ due to alcohol sales.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

Skills

Team leadership

Guest experience

Operations coordination

Job description

Location - Metropolitan West

Front of House Team Leader

About Us

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms- including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West.

Can you ...

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us...

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we're here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Metropolitan was formerly a grand Victorian railway hotel. Now, the historic building is enjoying a new life as a delightful bar and restaurant, serving a range of classic British dishes covering everything from hearty breakfasts and Sunday lunches to sumptuously sweet desserts. Our bar is brimming with a selection of cask and craft ales, fine wines, spirits, cocktails and much more, providing the perfect accompaniment for an evening out or refreshing day drinks in our sunny beer garden. Full of style and character, The Metropolitan is the perfect British pub, whatever the occasion for our guests, bringing freshly prepared and locally sourced food to West Didsbury.

What's in it for you?

• Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream - Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Metropolitan West you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Metropolitan West directly.