Front of House Team Leader

Stonegate Pub Company; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25% off food and drink via MiXR App

Stonegate Xtra Rewards discounts

VIP entry to pubs and bars

Corporate discounts at partner gyms

Early access to earned wages

Job summary

Stonegate Group in Manchester is seeking an experienced Front of House Team Leader to lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West.

Join our vibrant British hospitality venue housed in a historic building, serving classic dishes with cask and craft ales, and a warm, welcoming atmosphere for every guest. The role requires 18+ for alcohol service and offers access to exclusive team perks and discounts.

Qualifications

• Leadership and coaching of front-of-house teams.
• Deliver excellent guest service and guest experience.
• Ability to train and motivate staff to follow brand standards.

Responsibilities

• Lead and motivate the front-of-house team to deliver outstanding guest experiences.
• Support management to ensure smooth operations and consistency.
• Create a warm, welcoming environment where guests feel valued.

Skills

Team leadership

Customer service

Guest experience

Job description

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms - including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West.

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us...

We're a small batch of handpicked locals - your home for British hospitality. Regardless of the occasion, we're here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Metropolitan was formerly a grand Victorian railway hotel. Now, the historic building is enjoying a new life as a delightful bar and restaurant, serving a range of classic British dishes covering everything from hearty breakfasts and Sunday lunches to sumptuously sweet desserts. Our bar is brimming with a selection of cask and craft ales, fine wines, spirits, cocktails and much more, providing the perfect accompaniment for an evening out or refreshing day drinks in our sunny beer garden. Full of style and character, The Metropolitan is the perfect British pub, whatever the occasion for our guests, bringing freshly prepared and locally sourced food to West Didsbury.

What's in it for you?

• Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream - Early access to your earned wages

To be considered for the Front of House Team Leader position at Metropolitan West you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Metropolitan West directly.