Front of House Team Leader

Stonegate Group; Romford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

MiXR app discount

VIP pub access

Flexible working

Dental insurance

Job summary

Stonegate Group is seeking a Front of House Team Leader for Goose Romford to lead and motivate the team in delivering an exceptional guest experience. You will collaborate with management to ensure smooth operations, maintain consistent standards, and foster a welcoming environment for guests.

The role requires 18+ and experience in front-of-house roles; a passion for great pub service and teamwork will help you succeed in this vibrant setting.

Qualifications

• Front of House leadership experience preferred.
• Strong guest-service orientation and problem-solving skills.
• Able to work in a fast-paced pub environment.

Responsibilities

• Lead and motivate the Front of House team to deliver an exceptional guest experience.
• Work with management to translate the shared vision into daily operations.
• Maintain smooth, welcoming service and consistent standards across shifts.

Skills

Team leadership

Guest service

Communication

Job description

Location - Goose

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Goose.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Goose Romford is in a prime location at the top of Romford High Street, across from the main-line train station, with one of the largest pub gardens in town, a great lunch, and an evening menu for our guests. It’s a great place to meet friends in a vibrant town setting with an electric atmosphere, offering a relaxed lunchtime for that great eat-and-drink venue.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Goose you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Goose directly.