Front of House Team Leader

Heritage Pubs; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25% off food and drink

Xtra Rewards online discounts

VIP entry to venues

Hotel discounts

Flexible working

Dental insurance discounts

Earned-wages streaming

Development programmes

Job summary

Stonegate Group is recruiting a Front of House Team Leader for Metropolitan West in Manchester. You will lead the FOH team, drive guest experience, and work with management to realise the venue's vision.

We are looking for an experienced leader who can inspire teams, uphold service standards and create a warm, welcoming environment for every guest. The role involves shift-based work in a busy pub setting and offers opportunities for development.

Qualifications

• Experience leading front-of-house teams in busy hospitality venues.
• Excellent guest-service standards and problem-solving abilities.
• Strong communication and motivational skills to drive team performance.

Responsibilities

• Lead, motivate and encourage the Front of House team to deliver an amazing guest experience.
• Work alongside the management team to bring the shared vision to life.
• Help maintain smooth operations and consistency; foster a warm, welcoming environment for guests.

Skills

Team leadership

Guest service

Operational excellence

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Metropolitan West. Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

What's in it for you?

• Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream - Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Metropolitan West you must be 18 or over as the roles involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Metropolitan West directly.