Front of House Team Leader

Venues - Stonegate Group; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading entertainment venue in Manchester is seeking a Front of House Team Leader to provide an exceptional guest experience. This role requires motivating the team and ensuring smooth operations while fostering a vibrant atmosphere. Candidates must be over 18, with a passion for hospitality.

Benefits

Reward Card for discounts on food and drink

Stonegate Xtra Rewards portal for discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working hours

Corporate discount rates

Discounted dental insurance

Early access to wages

Award-winning development programmes

Qualifications

• Must be 18 or over due to handling alcohol.
• Experience in hospitality or similar roles is preferred.

Responsibilities

• Lead and motivate the Front of House team.
• Maintain smooth operations and ensure guest satisfaction.
• Create a warm and welcoming environment for guests.

Skills

Team Leadership

Customer Service

Motivation

Job description

Location - Ark

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Ark.

Can you…

• Work alongside the management team to bring our shared vision to life.

• Help maintain smooth operations and consistency.

• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Venues is the party animal of Stonegate Group. From iconic nightclubs such as Ark or Rosies to our fantastic LGBTQ+ bars across the UK or Latin London venues to retro-tastic clubs, there is quite literally something for everyone! Our Venues team lives and breathes the electric atmosphere with our famous tours, events and get-up-and-dance music policy. We’re looking for the people who’d be the first on the dancefloor, so if that sounds like you, we want to hear from you. Ark Manchester is one of the most popular venues on the iconic Deansgate Locks and a minute's walk from Deansgate train station and tram stop. Each night of the week offers something different, so whether our guests fancy a quiet drink overlooking the canal or want to dance with their friends to some great live DJs, Ark has something for everyone.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

• VIP entry to our Pubs and Bars

• Stonegate Hotel Discounts

• Flexible working

• David Lloyd Corporate Discount Rates

• Discounted Dental Insurance

• Wagestream – Early access to your earned wages

• Award winning development programmes

To be considered for the Front of House Team Leader position at Ark you must be 18 or over as the roles involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Ark directly.

Job Reference: AM1336348ManFOHTL