Showroom Front of House Team Leader

LSH Auto UK Limited; Stockport; On-site; GBP 28,000; Full time

Job summary

A prominent dealership in Stockport seeks a Front of House Team Leader to enhance customer experiences and lead the Hosts team. This pivotal role entails direct customer engagement, team management, and maintaining high operational standards. Join a dynamic workplace fostering a welcoming environment dedicated to customer satisfaction.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 with length of service

Wellbeing Support

Company Pension

Full uniform provided

On site gym

Qualifications

• Previous experience in a customer-facing role, including experience as a supervisor or team leader.
• Exceptional communication and interpersonal skills.
• Strong organisational and multitasking abilities.

Responsibilities

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences.
• Monitor team performance and provide feedback.
• Handle customer inquiries and resolve issues promptly.

Skills

Communication

Teamwork

Organisational Skills

Problem Solving

Job description

We are currently recruiting for a Front of House Team Leader to join our dynamic dealership in Stockport. As a Front of House Team Leader, you will be essential in creating an exceptional first impression and ensuring a seamless experience for all our guests.

In this pivotal role, you will lead and manage a team of Hosts, overseeing their performance and providing ongoing training to maintain high standards of customer service. You will engage directly with customers, addressing their needs and queries, and ensuring that our dealership operates smoothly.

Your leadership will foster a welcoming environment that represents our commitment to customer satisfaction.

Hours - 40

Salary - £27,040

Requirements

Your Key Responsibilities:

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences
• Ensure that all guests receive a warm welcome and efficient service
• Monitor team performance and provide feedback to promote professional development
• Handle customer inquiries and resolve issues promptly to enhance satisfaction
• Collaborate with management and other departments to optimize operational processes
• Maintain a clean and organised front-of-house area for a pleasant atmosphere
  
  

Qualifications:

• Previous experience in a customer-facing role, including experience as a supervisor or team leader
• Exceptional communication and interpersonal skills, with a strong focus on teamwork
• Strong organisational and multitasking abilities
• A proactive approach to problem-solving and customer engagement
• A passion for the automotive industry is a plus
  
  

Benefits

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
  
  

On site gym.