Showroom Front of House Team Leader

LSH AUTO; Stockport; On-site; GBP 28,000; Full time

Job summary

A leading automotive dealership seeks a Front of House Team Leader to deliver exceptional service and manage a team effectively in Stockport. Responsibilities include fostering a welcoming environment, overseeing customer interactions, and ensuring high standards of service. This role offers a competitive salary, comprehensive benefits, and opportunities for development in a dynamic setting.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 with length of service

Wellbeing Support

Company Pension

Full uniform provided

Qualifications

• Previous experience in a customer-facing role, including experience as a supervisor or team leader.
• Exceptional communication and interpersonal skills.
• Strong organisational and multitasking abilities.

Responsibilities

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences.
• Monitor team performance and provide feedback to promote professional development.
• Handle customer inquiries and resolve issues promptly.

Skills

Communication

Teamwork

Customer Engagement

Problem Solving

Organisational Skills

Multitasking

Job description

We are currently recruiting for a Front of House Team Leader to join our dynamic dealership in Stockport. As a Front of House Team Leader, you will be essential in creating an exceptional first impression and ensuring a seamless experience for all our guests.

In this pivotal role, you will lead and manage a team of Hosts, overseeing their performance and providing ongoing training to maintain high standards of customer service. You will engage directly with customers, addressing their needs and queries, and ensuring that our dealership operates smoothly.

Your leadership will foster a welcoming environment that represents our commitment to customer satisfaction.

Hours: 40

Salary: £27,040

Requirements

Your Key Responsibilities:

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences.
• Ensure that all guests receive a warm welcome and efficient service.
• Monitor team performance and provide feedback to promote professional development.
• Handle customer inquiries and resolve issues promptly to enhance satisfaction.
• Collaborate with management and other departments to optimize operational processes.
• Maintain a clean and organised front-of-house area for a pleasant atmosphere.

Qualifications:

• Previous experience in a customer-facing role, including experience as a supervisor or team leader.
• Exceptional communication and interpersonal skills, with a strong focus on teamwork.
• Strong organisational and multitasking abilities.
• A proactive approach to problem-solving and customer engagement.
• A passion for the automotive industry is a plus.

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided

On site gym.