Front of House Team Leader

LSH Auto Limited; Stockport; On-site; GBP 28,000; Full time

Job summary

Une concession dynamique de Stockport recherche un Leader d'Équipe Front of House pour offrir une expérience client exceptionnelle. Dans ce rôle clé, vous gérerez une équipe de Hosts, veillant à la satisfaction des clients et à des standards élevés de service. Vous jouerez un rôle essentiel dans un environnement accueillant, tout en ayant l'opportunité de développer vos compétences grâce à des programmes de formation Mercedes Benz.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension

Full uniform provided

On site gym

Qualifications

• Expérience préalable dans un rôle tourné vers le client.
• Capacité à gérer une équipe et à fournir des formations.
• Passion pour l'industrie automobile est un plus.

Responsibilities

• Diriger, former et gérer l'équipe Front of House.
• Assurer un accueil chaleureux et un service efficace.
• Surveiller la performance de l'équipe et fournir des retours.

Skills

Communication

Travail en équipe

Organisation

Résolution de problèmes

Education

Expérience en supervision ou leadership

Job description

We are currently recruiting for a Front of House Team Leader to join our dynamic dealership in Stockport. As a Front of House Team Leader, you will be essential in creating an exceptional first impression and ensuring a seamless experience for all our guests.

In this pivotal role, you will lead and manage a team of Hosts, overseeing their performance and providing ongoing training to maintain high standards of customer service. You will engage directly with customers, addressing their needs and queries, and ensuring that our dealership operates smoothly.

Your leadership will foster a welcoming environment that represents our commitment to customer satisfaction.

Hours - 40

Salary - £27,040

Your Key Responsibilities:

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences.
• Ensure that all guests receive a warm welcome and efficient service.
• Monitor team performance and provide feedback to promote professional development.
• Handle customer inquiries and resolve issues promptly to enhance satisfaction.
• Collaborate with management and other departments to optimize operational processes.
• Maintain a clean and organized front-of-house area for a pleasant atmosphere.

Qualifications:

• Previous experience in a customer-facing role, including experience as a supervisor or team leader.
• Exceptional communication and interpersonal skills, with a strong focus on teamwork.
• Strong organisational and multitasking abilities.
• A proactive approach to problem-solving and customer engagement.
• A passion for the automotive industry is a plus.

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform provided

On site gym.