Front of House Team Leader

Peoplebank; London; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading hotel in London seeks a Front Desk Manager to oversee operations and lead a dedicated team. The role emphasizes exceptional guest experiences and team development in a luxury environment. Candidates should have a passion for hospitality and strong leadership skills, with opportunities for career growth and various employee benefits.

Benefits

Wage Stream – access earned salary before payday

Discounts & Perks – savings on retailers, dining, hotel stays

Refer a Friend – earn up to £1000

Interest-Free Loans – season ticket loans for commuting

On-site Mental Health First Aiders

24/7 Employee Assistance Line

Gym Discounts & Cycle to Work Scheme

‘Wonderful People’ Awards

Social & Seasonal Events

Paid Volunteering Days

Qualifications

• Previous experience in a customer-facing or fast-paced hospitality role.
• Enthusiasm for creating extraordinary guest experiences.
• Demonstrated ability to lead and inspire a team.

Responsibilities

• Oversee daily front desk operations.
• Assist with Check-in and Check-Out.
• Coach team members to help everyone grow.

Skills

Customer service

Team leadership

Attention to detail

Empathy

Proactive problem solving

Tools

Opera

Job description

Contract: Full Time
Payment: Hourly
Salary: £14.30 per hour + commission

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345-bedroom hotel has recently undergone a £20m transformation and is a luxury 4-star deluxe hotel.

What you’ll be doing

In this role, you’ll oversee daily front desk operations, assist with Check-in and Check-Out, and go beyond the basics to create meaningful connections. Familiarity with Opera would be an advantage, but more importantly, your passion for hospitality and dedication to understanding each guest’s needs will ensure every stay feels tailored and special. Your calm, proactive approach will help solve guest queries efficiently, even during busy times.

As a leader, you’ll inspire a team that loves what they do, sharing knowledge and coaching team members to help everyone grow. Through your approachable style, you’ll foster an inclusive, collaborative environment where each team member feels valued and empowered to provide exceptional service.

What you’ll bring

• Previous experience in a customer-facing or fast-paced hospitality role
• A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
• A warm, open personality with an empathetic, relatable approach to guest and team interactions
• Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
• Demonstrated ability to lead and inspire a team through guidance and support
• The drive to pursue a rewarding career in hospitality, with opportunities for growth and development

If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.

What you’ll get in return

Along with great staff areas, wholesome meals, pension and healthcare schemes, we’ll support you throughout your journey so you can take care of our guests.

Our ‘People Promise’ details how we support your application and career, including development, wellbeing, and recognition.

Career Development & Growth – Our award-winning Academy helps you navigate your tailored career pathway to grow and unlock your potential.

Financial Wellbeing – Benefits include:

• Wage Stream – access earned salary before payday
• Discounts & Perks – savings on retailers, dining, hotel stays, and more
• Refer a Friend – earn up to £1000
• Interest-Free Loans – season ticket loans for commuting

Mental & Physical Well-being – Support includes:

• On-site Mental Health First Aiders
• 24/7 Employee Assistance Line
• Be Well Platform for online fitness and wellness
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We celebrate our team through:

• ‘Wonderful People’ Awards
• Social & Seasonal Events
• People Council
• Paid Volunteering Days

Clermont Hotel Group welcomes everyone. We are committed to an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences.