Front of House Team Leader

TN United Kingdom; Croydon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading pub operator as a Front of House Team Leader at Pembroke. You will lead a dedicated team to deliver outstanding guest experiences, ensuring smooth operations in a vibrant environment. Enjoy various perks including discounts and early access to wages.

Benefits

25% off food and drink via MiXR App

Discounts across high street retailers

VIP entry to pubs and bars

Corporate Discount Rates

Early access to earned wages through Wagestream

Qualifications

• Must be 18 or over due to alcohol sales.
• Experience in a leadership role in hospitality is preferred.

Responsibilities

• Lead and motivate the Front of House team.
• Ensure exceptional guest experience and smooth operations.
• Foster a warm and welcoming environment.

Skills

Leadership

Team Motivation

Customer Service

Job description

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Job Title: Front of House Team Leader at Pembroke

We are seeking an experienced Front of House Team Leader to lead, motivate, and encourage our team to deliver an exceptional guest experience at Pembroke.

Work alongside the management team to realize our shared vision, maintain smooth operations, and ensure consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

About Us

Each of our pubs has its own story, character, and loyal locals, sharing a welcoming spirit. We feature top-notch sports screenings, quiz nights, DJs, and a variety of events. Our pubs serve traditional pub grub with modern twists, offering great value and a lively atmosphere. Pembroke is a traditional pub serving delicious, high-quality food, with a menu that includes classic dishes and modern takes. It’s a perfect spot for drinks, meals, and watching live sports on big screens.

What’s in it for You?

• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our managed pubs
• Stonegate Xtra Rewards – Discounts across high street retailers
• VIP entry to our pubs and bars
• David Lloyd Corporate Discount Rates
• Wagestream – Early access to earned wages

To qualify for the Front of House Team Leader role, you must be 18 or over, as the role involves the sale of alcohol.

At Stonegate Group, we are the UK's largest operator of pubs, bars, and late-night venues, with brands like Slug and Lettuce, Be At One, and Popworld. Learn more about careers with us at our website.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please notify us in advance so we can provide appropriate support. Contact Pembroke directly for assistance.