Front of House - Team Leader

Paris Baguette BHP; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Paris Baguette is seeking a Team Leader to direct crew members and ensure exceptional customer service. Key responsibilities include managing store operations, prepping beverages, and maintaining cleanliness according to food safety guidelines. This role is ideal for individuals with food handling experience who excel in a teamwork environment.

Qualifications

• 1-2 years of food handling/store experience inside a Paris Baguette retail store.
• Current ServSafe certification or ability to become certified preferred.
• Proficient in Point of Sale systems and cash handling.

Responsibilities

• Directing crew members to efficiently run the store.
• Providing excellent customer service and maintaining product quality.
• Adhering to and enforcing food safety guidelines.

Skills

Customer Service

Time Management

Food Safety Guidelines

Basic Math Skills

Education

High School Diploma/GED

Tools

Point of Sale systems (Toast)

Job description

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At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way.

We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Help unload deliveries (up to twice a week)
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

WHAT YOU NEED TO HAVE

• 1-2 years of food handling/store experience inside a Paris Baguette retail store
• High School Diploma/GED or some college, preferred
• Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
• Positive and passionate attitude
• High sense of integrity and ownership
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• Basic math skills (add, subtract, multiply, divide).
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Able to lift up to 25 lbs.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.