Front of House Team Leader

Stonegate Pub Company; Ipswich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

MiXR discounts

Xtra Rewards

VIP pub access

Gym partner discounts

Early wage access

Job summary

Stonegate Pub Company is seeking an experienced Front of House Team Leader for The Plough in Ipswich to inspire and drive the team to deliver exceptional guest experiences.

You will work with the management team to bring our shared vision to life, maintain smooth operations and consistency, and foster a warm, welcoming environment where guests feel valued and well cared for throughout their visit.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Focus on delivering a high-quality guest experience.
• Strong people and operations management skills.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

Skills

Team leadership

Guest experience focus

Operations management

Job description

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Plough.

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Plough in Ipswich is a traditional city centre pub, ideal for our guests to enjoy a quiet drink, a business lunch, or simply somewhere to relax after work. There is a large split-level main bar with a separate restaurant, patio, and other seating areas. We are also extremely popular with football supporters on match days.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Plough you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Plough directly.