Front of House Team Leader

Front of House - The Cube London; Greater London; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

The Cube London is seeking a hands-on Front of House Restaurant Team Leader to oversee operations in our Canary Wharf restaurant. You’ll lead a small team, take orders, and ensure a high-class dining experience for party and group bookings.

Based on the venue, you will manage order flow, coordinate with BOH/FOH, monitor stock, and maintain spotless service areas, while ensuring consistent standards during peak times and events.

Qualifikationen

• Minimum 3 years of restaurant service experience.
• At least 1 year in supervisory roles.
• Experience in high-volume restaurant operations.
• Experience managing the kitchen pass and BOH/FOH coordination.
• Experience leading teams and working independently.
• Experience serving at large events.
• Flexible to work evenings and weekends.

Aufgaben

• Provide top quality restaurant service to enhance the customer experience.
• Supervise a small team on shift and ensure standards.
• Take orders and serve with enthusiasm, engaging with customers.
• Coordinate order flow and manage the kitchen pass.
• Escalate issues to the appropriate supervisor.
• Monitor and rotate stock to reduce wastage.
• Maintain a clean and presentable service area at all times.
• Assist in setting up, laying cutlery and menus.
• Help close the restaurant with deep cleaning.

Kenntnisse

Restaurant service

Supervisory experience

High volume service

Kitchen pass management

Team leadership

Event service

Independent work

Evening availability

Jobbeschreibung

Job Title:

Front of House Restaurant Team Leader

Department:

Front of House

Location:

THE CUBE, Canary Wharf

Role Description

Working in the Front of House team you are responsible for ensuring the delivery of a high-class restaurant operation. You will work in our restaurant inside the venue, serving sliders and sharing plates to parties and group bookings, as well as seated meals.

Essential Duties and Responsibilities

• Providing and leading a top quality restaurant service to compliment the customer experience.


• Supervising a small team on shift, ensuring staff are up to standard.


• Taking orders and serving with enthusiasm, engaging with customers.


• Coordinating order flow, managing the kitchen pass.


• Escalating any issues to the correct superior staff member.


• Monitor and rotate stock to reduce wastage.


• Maintain a clean and presentable service area at all times, clearing tables of empty glasses, wiping down menus and table surfaces.


• Assist in setting up, laying cutlery and menus.


• Helping to close the restaurant, deep cleaning the area.

Other Duties and Responsibilities

• Ensure all training is completed and documented.


• Proactively contribute to and suggest ways of improving company processes and procedures.


• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 3 years of restaurant service experience.


• 1 year of experience in supervisory positions.


• High volume restaurant operation experience.


• Experienced in managing the kitchen pass (expo), ensuring clear communication between BOH and FOH, coordinating order flow, checking dish quality and presentation, and maintaining service speed and accuracy during peak periods.


• Experience leading teams as well as working independently.


• Experience serving at large events.

Personal

• Flexibility to work regular evenings and weekends.


• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.


• Engaging and pleasant persona.


• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.


• Ability to think on your feet and adapt.


• Excellent verbal and written English is required for this role.