Front of House Team Leader

The Chapter Collection - Stonegate Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25% off food/drink (MiXR)

Xtra Rewards benefits

VIP entry to pubs

Hotel discounts

Flexible working

David Lloyd/PureGym discounts

Dental insurance

Stream – wage access

Development programmes

Job summary

Stonegate Group is seeking an experienced Front of House Team Leader for Lillie Langtry in West Brompton to guide and motivate the team, ensuring an outstanding guest experience every day.

You will collaborate with management to deliver smooth operations, maintain consistency, and create a warm, welcoming environment where guests feel valued and special.

This role requires 18+ years of age and offers development programmes and benefits across our pubs, including flexible working where available.

Qualifications

• Experience in hospitality or customer service preferred.
• Must be 18+ due to alcohol licensing.

Responsibilities

• Lead and motivate the Front of House team to deliver an outstanding guest experience.
• Work with management to maintain smooth operations and consistency.
• Foster a warm, welcoming environment where guests feel valued.

Job description

Front of House Team Leader

Location - Lillie Langtry

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late‑night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Lillie Langtry.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us… We're the pub that tells a story. Whether it’s a story of love, celebration, appreciation, or simple time spent together, we tell it, and we tell it in the best way possible. We offer an elevated pub experience through our freshly prepared food, handcrafted drinks, and an enjoyably unique experience from start to finish. We want the people who strive to make a difference, who can inspire our guests, and who can elevate our sites into more than just a pub. Named after the famous actress who was mistress to King Edward VII, the Lillie Langtry is the gem of West Brompton. From the cosy, stylish indoor bar to our two gorgeous garden terraces, and even Lillie's Lounge, our private‑hire room, perfect for big celebrations, our pub has everything our guests need for every occasion. Fresh, high‑quality food crafted by our talented chefs, carefully curated cocktails, a range of cask and craft ale, house‑infused gin, live entertainment and we also showcase all the best sport.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Lillie Langtry you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Lillie Langtry directly.