Front of House Team Leader

Stonegate Group; Sunderland; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

MiXR App discount

Stonegate Xtra Rewards

VIP pub entry

Hotel discounts

Flexible working

David Lloyd & PureGym discounts

Dental insurance

Stream wage access

Development programmes

Job summary

Stonegate Group in Sunderland's Bluebell Fulwell is seeking an experienced Front of House Team Leader to guide and motivate the wider team, ensuring an outstanding guest experience across every shift.

You will work with management to align on our vision, maintain smooth operations, and foster a warm, welcoming atmosphere where guests feel valued. This role offers flexible working and access to Stonegate rewards and development programmes.

Qualifications

• Front-of-house leadership experience in hospitality.
• Proven ability to motivate staff and enhance guest experience.
• Strong communication and teamwork skills.

Responsibilities

• Lead and motivate the front-of-house team to deliver excellent guest experiences at Bluebell Fulwell.
• Collaborate with management to execute the venue's vision and standards.
• Maintain smooth operations and consistent service across shifts.
• Create a warm, welcoming atmosphere for guests.

Skills

Front-of-house leadership

Guest experience

Team motivation

Operations coordination

Job description

Location - Bluebell Fulwell

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Bluebell Fulwell.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Bluebell is a traditional local pub in the heart of Fulwell, famous for great value food, drinks, and sports offerings. We cater for every occasion, with our quality range of ales, gins, and Sunday carvery making us a firm favourite with customers. We also have a car park, making us accessible to all staff and guests.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Bluebell Fulwell you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Bluebell Fulwell directly.