Front of House Team Leader

The People's Pub - Stonegate Group; Coulsdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading pub group is seeking an experienced Front of House Team Leader for The Pembroke. This role involves leading a team to deliver exceptional guest experiences, maintaining smooth operations, and fostering a welcoming atmosphere. Benefits include discounts, flexible working, and development programs.

Benefits

25% off food and drink via the MiXR App

Discounts across the High Street and retailers

VIP entry to Pubs and Bars

Stonegate Hotel Discounts

Flexible working arrangements

David Lloyd Corporate Discount Rates

Discounted Dental Insurance

Wagestream – Early access to earned wages

Award-winning development programmes

Qualifications

• Must be 18 or over due to alcohol sales.
• Experience in a leadership role within hospitality is preferred.

Responsibilities

• Lead and motivate the Front of House team.
• Ensure smooth operations and consistency.
• Create a warm and welcoming environment for guests.

Skills

Leadership

Team Motivation

Guest Experience

Job description

Location - Pembroke

Front of House Team Leader

We are looking for an experienced Front of House Team Leader to lead, motivate, and encourage our team to deliver an exceptional guest experience at Pembroke.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

About us…

Each pub has its own story, character, and loyal locals, but they all share a welcoming spirit. Whether it’s sports screenings, quiz nights, or DJs, there’s always something happening. Our pubs serve traditional pub grub, including juicy burgers and classic fish and chips, alongside a great selection of drinks. The Pembroke is a traditional pub offering high-quality food, from simple snacks to full three-course meals. It also features live sports on big screens, making it a perfect spot to watch the game and enjoy top-notch food.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our managed pubs.

• Stonegate Xtra Rewards – Discounts across the High Street and retailers.

• VIP entry to our Pubs and Bars.

• Stonegate Hotel Discounts.

• Flexible working arrangements.

• David Lloyd Corporate Discount Rates.

• Discounted Dental Insurance.

• Wagestream – Early access to earned wages.

• Award-winning development programmes.

To be considered for this role, you must be 18 or over, as it involves the sale of alcohol.

At Stonegate Group, we’re proud to be the UK’s largest operator of pubs, bars, and late-night venues, with brands like Slug and Lettuce, Be At One, and Popworld. Find out more at www.stonegatecareers.co.uk.

If you require reasonable adjustments during the recruitment process due to a disability as outlined by the Equality Act 2010, please contact Pembroke in advance so we can provide support or adaptations.

Job Reference: PC1313395CroFOHTL