Front of House Team Leader

The People's Pub - Stonegate Group; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in London is seeking an experienced Front of House Team Leader to enhance guest experiences at Hope. The ideal candidate will lead the team, ensure smooth operations, and foster a welcoming environment for customers. If you're passionate about the hospitality industry and excel in team leadership, this role is for you.

Benefits

25% off food and drink with Reward Card

Online benefits portal with discounts

VIP entry to pubs and bars

Flexible working hours

Corporate discounts

Discounted Dental Insurance

Early access to earned wages

Award-winning development programs

Qualifications

• Experience in a similar role with a focus on guest satisfaction.
• Ability to lead and motivate a team.
• Must be 18 or over due to alcohol sales.

Responsibilities

• Lead the front of house team to deliver exceptional guest experiences.
• Maintain smooth operations and uphold consistency in service.
• Create a welcoming environment for all guests.

Skills

Leadership

Customer service

Operational management

Job description

Location - Hope

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Hope.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Situated close to Farringdon station, The Hope is a Grade II listed public house, dating back to 1790. It is a perfect example of an early traditional pub that used to open to market traders first thing in the morning, although the pub now keeps more conventional opening hours. The Hope offers a wide range of beer and gin and serves Pieminister pies for our guests to enjoy.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Hope you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Hope directly.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to creating an inclusive culture that values and respects individual differences.