Front of House Supervisor - Lead Shifts, 50% Off & Tips

Loungers; Harlow; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Tips shared across team

Flexible contract

Free meal on every shift

50% discount on food & drinks

Job summary

Loungers, Novo Lounge, is seeking a Front of House Supervisor to lead on busy shifts, coach team members and ensure exceptional guest experiences. This role fits within the Loungers family, offering a pathway into management and a supportive team culture across England and Wales.

You'll enjoy hourly pay with tips, a flexible contract, a free meal on every shift, and staff discounts from day one, plus opportunities for career progression and staff events. Apply to join a growing hospitality group.

Qualifications

• Experience in leading front-of-house teams on busy shifts.
• Comfortable coaching and motivating staff.
• Strong guest-service focus with attention to detail.

Responsibilities

• Lead from the front during busy shifts and ensure great service.
• Support management with day-to-day lounge operations and standards.
• Coach and motivate the team so everyone knows their role.
• Maintain cleanliness, presentation, allergens, cash handling procedures.
• Handle customer queries or complaints confidently to turn visits into positives.
• Help drive sales by managing the bar and pass.

Skills

Leadership

Customer service

Teamwork

Hospitality experience

Communication

Job description

Loungers, Novo Lounge, is seeking a Front of House Supervisor to lead on busy shifts, coach team members and ensure exceptional guest experiences. This role fits within the Loungers family, offering a pathway into management and a supportive team culture across England and Wales.

You'll enjoy hourly pay with tips, a flexible contract, a free meal on every shift, and staff discounts from day one, plus opportunities for career progression and staff events. Apply to join a growing hospitality group.