Front of House Supervisor - Lead Service & Team Growth

Loungers; Penrith; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Hourly pay + tips

Free meals on every shift

50% discount on food and drinks from'‑

Performance-based development

Loungefest event

Long service awards

Early access to pay (Wagestream)

Support from Licensed Trade Charity

Christmas and Boxing Day off

Job summary

Loungers, Arturo Lounge is seeking a Front of House Supervisor to lead busy shifts, support daily operations, and coach the team to deliver outstanding service. This role offers an hourly rate up to £13.30 plus tips and benefits from day one.

You’ll help with opening/closing tasks, maintain high standards on the floor, and assist managers to ensure every guest leaves happy. Great for those stepping into hospitality leadership.

Qualifications

• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step

Responsibilities

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

Skills

Front of House leadership

Team motivation

Customer service

Shift management

Job description

Loungers, Arturo Lounge is seeking a Front of House Supervisor to lead busy shifts, support daily operations, and coach the team to deliver outstanding service. This role offers an hourly rate up to £13.30 plus tips and benefits from day one.

You’ll help with opening/closing tasks, maintain high standards on the floor, and assist managers to ensure every guest leaves happy. Great for those stepping into hospitality leadership.