Front of House Supervisor - Create Memorable Guests

The Inn Collection Group; Morpeth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Birthday extra holiday

Lead-Inn development program

Paid breaks

50% off food at Inns

£1 stays at Inns in Jan-Mar

1/3 off room bookings

£50 same-day bookings

15% off bed and breakfast for loved-1

Employee assistance programme

Give-inn back scheme

Best Pub Employer award recognition

Job summary

The Inn Collection Group operates The Amble Inn in Morpeth, delivering warm hospitality and memorable guest experiences across a portfolio of Inns. This Front of House Supervisor role focuses on greeting guests, overseeing service, and supporting the team to maintain a lively, welcoming atmosphere.

Ideal candidates will bring enthusiasm, professionalism, and a passion for customer service, helping the team thrive in a fast-paced setting and ensuring exceptional experiences for every guest.

Qualifications

• Experience in hospitality and delivering great guest experiences.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Greet guests and oversee service to ensure a warm, memorable experience.
• Support the Assistant Manager and guide the team throughout shifts.
• Resolve challenges promptly and maintain smooth operations.
• Create a positive atmosphere for guests and staff alike.

Skills

Customer service

Leadership

Team supervision

Job description

The Inn Collection Group operates The Amble Inn in Morpeth, delivering warm hospitality and memorable guest experiences across a portfolio of Inns. This Front of House Supervisor role focuses on greeting guests, overseeing service, and supporting the team to maintain a lively, welcoming atmosphere.

Ideal candidates will bring enthusiasm, professionalism, and a passion for customer service, helping the team thrive in a fast-paced setting and ensuring exceptional experiences for every guest.