Front of House staff

Brend Collection; Barnstaple; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive rates of pay

Paid Holiday

Staff tips shared monthly

Training & progression opportunities

Employee discounts at Brend Collection

Hospitality Rewards access

Employee assistance program

Job summary

Brend Collection is seeking Front of House staff to deliver excellent customer service in its 62 the Bank venue. You will prepare service stations, welcome guests, take orders with the team, and serve food and drinks in a friendly, efficient manner.

Training is provided even if previous experience is not essential; you'll work across early mornings, evenings and weekends, with transport considerations noted. Great team environment and benefits apply.

Qualifications

• Positive attitude and willingness to learn on the job.
• Good communication skills.
• Neat appearance and adherence to uniform requirements.
• Flexibility to respond to different work situations.
• Ability to follow instructions while using initiative.
• Previous experience beneficial but not essential; full training provided.
• HASAWA, fire precautions and legal requirements understanding.

Responsibilities

• Prepare station for service including stocking condiments and linen and servicing cutlery.
• Welcome customers, issue menus and take/record orders with the team.
• Serve food and drinks in a friendly, efficient manner.
• Clear and relay tables as necessary.
• Participate in cleaning the restaurant with Waiting Staff.
• Assist other departments and maintain good working relationships.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

As Front of House staff at 62 the Bank you are responsible for working in all areas of food and beverage, delivering excellent customer service to all of our guests.

• Prepare station for service which includes stocking condiments and linen as well as changing and servicing the cutlery available.
• Welcome customers, issue menus and receive and record customers' orders if necessary alongside other members of the team.
• Serve food and drinks in a friendly and efficient manner.
• Clear and relay tables as necessary.
• Participate in the cleaning of the Restaurant alongside the other Waiting Staff.
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

To successfully fill this role as Front of House staff at 62 the Bank you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn on the job
• Good communication skills
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to follow instructions and guidance, whilst also using your own initiative

Although previous experience would be beneficial, it is not essential as full training will be provided.

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

This role will involve a variety of early morning ,evening and weekend shifts, including Bank Holidays, Christmas and New Year Therefore having your own transport is preferable as Public transport will be unavailable for some shift patterns.

Why Join Us?

• Competitive rates of pay
• Paid Holiday
• Share of staff tips that are given out monthly
• Training & progression opportunities
• 10% discount at any Brend Collection establishment
• Discounted hotel stays at any Brend Collection establishment
• Access to Hospitality Rewards, which include 100's of discounts, from Boots to Asda.
• Access to Hospitality Action Employee assistance Program which includes support around mental health, financial difficulties, addiction & more.