Front of House Team Leader

Pret A Manger; Torpoint; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Shift premium for 3-5am starts

28 days annual leave

Pension scheme

Healthcare plan

Free food and drink while working

Club Pret Membership

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger is seeking a Front of House Leader to coach shop teams, maintain high service standards and deliver exceptional customer experiences. You will lead with energy, embody our values and ensure the shop operates smoothly even during busy periods.

The role offers competitive pay, additional shift incentives, and the chance to grow with a rapidly expanding brand. Join us to help us keep Pret’s well-loved service running day in and day out.

Qualifications

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of the Pret experience.
• Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Responsibilities

• Lead and coach shop teams to deliver great customer service.
• Maintain high standards of food safety, quality and cleanliness.
• Drive sales and profit while protecting costs and respecting customers.

Skills

Front of House Leadership

Customer service

Team performance

Energy and enthusiasm

Job description

Pret A Manger is seeking a Front of House Leader to coach shop teams, maintain high service standards and deliver exceptional customer experiences. You will lead with energy, embody our values and ensure the shop operates smoothly even during busy periods.

The role offers competitive pay, additional shift incentives, and the chance to grow with a rapidly expanding brand. Join us to help us keep Pret’s well-loved service running day in and day out.