Front Of House Security Officer

Mitie Group plc.; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a vigilant and professional front of house security professional in the United Kingdom. The role focuses on delivering a welcoming, secure, and compliant entry point for visitors, colleagues, and contractors while maintaining safety across the site.

Responsibilities include managing access control, monitoring for security risks, and coordinating with emergency procedures. A corporate security background and a valid SIA Door Supervisor licence are essential to succeed

Qualifications

• Strong observational, communication, and incident management skills.
• Ability to remain calm, professional, and decisive under pressure.
• Good understanding of security, health and safety, and emergency procedures.
• Strong report writing and incident recording capabilities.

Responsibilities

• Provide an outstanding front of house and customer service experience.
• Manage visitor access and access control procedures.
• Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour.
• Escalate protest activity, demonstrations, or incidents that may impact safety or business operations.
• Support emergency response procedures, including evacuations and incident management.
• Maintain site security, safety, and operational standards.
• Ensure a professional, welcoming, and secure environment at all times.

Skills

Observational skills

Communication skills

Incident management

Education

SIA Door Supervisor Licence

Job description

To deliver a professional, welcoming, and secure front of house service, acting as the first point of contact for visitors, colleagues, and contractors while maintaining a safe, secure, and efficient environment.

Key Responsibilities

• Provide an outstanding front of house and customer service experience.
• Manage visitor access and access control procedures.
• Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour.
• Escalate protest activity, demonstrations, or incidents that may impact safety or business operations.
• Support emergency response procedures, including evacuations and incident management.
• Maintain site security, safety, and operational standards.
• Ensure a professional, welcoming, and secure environment at all times.
  Experience in a corporate security, front of house security, or customer-facing security role.
• Previous experience within a corporate environment is essential.
• Knowledge of access control systems and visitor management processes.
• Strong observational, communication, and incident management skills.
• Ability to remain calm, professional, and decisive under pressure.
• Good understanding of security, health and safety, and emergency procedures.
• Strong report writing and incident recording capabilities.
• SIA Door Supervisor or Security Guarding Licence required.

Personal Attributes

• Professional, confident, and customer-focused.
• Vigilant with strong attention to detail.
• Proactive, resilient, and security-minded.
• Demonstrates integrity, sound judgement, and professionalism.
• Able to balance exceptional customer service with effective security presence.