Female Security - Matchday Event

GuardPass Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

GuardPass Limited is seeking an experienced Security Supervisor for events in Greater London. You will oversee crowd control, access control, emergency response, incident reporting, and customer service while ensuring compliance with venue policies.

Ideal candidates hold a valid SIA Door Supervisor license, First Aid certification, and at least two years in a security supervisory role. A right to work and a five-year work history check are required.

Qualifications

• SIA Door Supervisor license is required.
• First Aid certification is required.
• At least 2 years in a security supervisory role.
• Excellent customer service skills.
• Excellent communication skills.
• Right to work in the UK.
• 5-year checkable work history is required.

Responsibilities

• Oversee crowd control to prevent disturbances and ensure smooth flow of guests.
• Manage access control for restricted areas and ensure proper screening.
• Act as the incident response lead during emergencies and coordinate evacuations if needed.
• Record incidents and complete post-event security reports for management.
• Maintain clear communication with event managers and control room via radios and other systems.
• Provide high-quality customer service while enforcing venue policies.
• Conduct safety checks of exits, fire extinguishers, and other safety systems before events.

Skills

Customer service

Communication skills

Education

SIA Door Supervisor License

Tools

First Aid Certification

Job description

Main Duties:.

• Crowd Control

  Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

  Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

  Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

• Access Control

  Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

  Supervise bag checks, metal detector use, and ticket scanning areas.

  Intervene if any unauthorized access or security breach occurs.

• Emergency Response

  Act as the point of contact during emergencies (e.g., medical, fire, violence).

  Coordinate evacuations or lockdowns if needed, following venue protocols.

  Liaise with first responders, including police, fire, and medical services.

• Incident Reporting & Documentation

  Record and report incidents such as thefts, injuries, or conflicts.

  Complete post-event security logs and reports for management.

  Collect witness statements if necessary.

• Communication

  Maintain constant communication with other team leaders, control room, and event managers.

  Use radios or other tools to relay important information swiftly.

• Customer Service

  Maintain a calm, approachable demeanor while enforcing rules.

  Assist guests with directions or concerns while maintaining vigilance.

• Compliance & Safety Checks

  Ensure all security practices comply with legal regulations and venue policies.

  Check emergency exits, fire extinguishers, and safety systems before events.

Person Specification:

• Must have SIA (Door Supervisor) License
• Must have First Aid Certification
• Must have 2 years of experience in security supervisory role
• Excellent customer service skills
• Excellent communication skills
• Must have Right to work permit
• Must have 5 year checkable work history

Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing.