Front of House Receptionist

King Edward VII's Hospital; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

King Edward VII's Hospital is seeking a dedicated Receptionist to join the Front of House team. This role is crucial in providing exceptional customer service and handling administrative tasks at the hospital's main reception. The ideal candidate will have experience in a similar role, demonstrating strong communication skills and a professional demeanor. In return, we offer competitive pay, generous leave, and opportunities for professional development.

Benefits

Complimentary lunch

35 days of Annual Leave

Company pension scheme

Ongoing training and professional development

Season Ticket Loan

Help to buy a bike

Free Employee Assistance Programme

Access to discount retail vouchers

Qualifications

• Previous experience in receptionist role, preferably in healthcare.
• Excellent verbal and written communication skills.
• Ability to manage a busy reception environment.

Responsibilities

• Greet patients and manage appointments effectively.
• Maintain and update patient records using hospital systems.
• Ensure a professional and welcoming reception environment.

Skills

Customer Service

Communication

Organisation

Attention to Detail

Education

High School Diploma or Equivalent

Office Administration or Customer Service Qualification

Tools

Patient Management Systems

Standard Office Software

Job description

Hours of Work: Monday to Sunday - 37.5 hours

Contract Type: Permanent

Department: Front of House

Reports To: Front of House Manager

Role Summary

The Receptionist is a vital member of the Front of House (FOH) team, acting as the first point of contact for all patients, visitors and staff. This position is responsible for delivering exceptional customer service and ensuring an efficient, welcoming and professional environment at the Hospital’s main reception. The post holder will undertake a variety of routine and non-routine administrative and security-related tasks to enhance the patient journey and support hospital operations. The role requires flexibility, a polished appearance, and the ability to work both independently and collaboratively.

Key Responsibilities

Reception & Administrative Duties

• Warmly greet patients, visitors and staff, ensuring a positive and professional first impression.
• Schedule, reschedule, confirm and manage patient appointments; maintain accurate patient records using the hospital system.
• Provide accurate information regarding hospital services, procedures, and facilities.
• Assist patients and visitors in navigating the hospital and accessing appropriate departments (e.g., The Library, The Study, Outpatient Clinic, Imaging).
• Operate the telephone switchboard, screen and direct calls appropriately, and take clear, accurate messages.
• Maintain and update patient admission/discharge lists and distribute admission lists daily.
• Register outpatient appointments and input consultant clinic lists into Compucare accurately.
• Prepare patient registration forms and ensure timely check-in/check-out using Compucare.
• Process patient payments (deposits, invoices) via PED or cash and handle petty cash as needed.
• Take responsibility for the initial operation of emergency systems according to the Hospital policy, initiate any emergency procedures i.e. Cardiac Arrest, Fire Alert and prepare to take instructions from Senior Managers as appropriate.
• Manage visitor access, including issuing badges and operating the Hospital’s paging system.
• Maintain a clean, organised and professional reception area and surrounding spaces.

Security Responsibilities

• Monitor and control access to the front entrance, reception and waiting area, screening all visitors as per security protocols.
• Follow the Hospital’s security policies, issue visitor passes, and ensure the reception area remains secure.

General Responsibilities

• Uphold the highest standards of patient confidentiality and discretion.
• Deliver consistent, high-quality customer service to all individuals.
• Maintain awareness of surroundings to promote a safe and supportive environment.
• Attend staff meetings and complete training as required.
• Perform any additional duties as assigned by the line manager or senior team.

Key Requirements

• Previous experience in a receptionist or front-of-house role, preferably in a healthcare environment.
• Proficient in using standard office software and patient management systems.
• Excellent verbal and written communication skills with a friendly, professional approach.
• Ability to remain composed under pressure and manage a busy reception environment effectively.
• Strong attention to detail, organisation and time management.
• Minimum of a high school diploma or equivalent; additional qualifications in office administration or customer service are advantageous.
• Demonstrates genuine care and understanding towards patients and their families.
• Collaborative and supportive, with a commitment to contributing positively to the Front-of- House team.

In Return, We Offer:

• Complimentary lunch
• 35 days of Annual Leave (inclusive of bank holidays) that increase with long service
• Company pension scheme
• On-going training and professional development opportunities
• Season Ticket Loan
• Help to buy a bike
• Free Employee Assistance Programme
• Access to EdenRed and various discount retail voucher

Please note: We aim to respond to all applicants within two weeks. If you haven’t heard from us by then, we regret to inform you that, on this occasion, your application was not successful

Note to Recruitment Agencies:

At this time, we kindly request that no recruitment agencies contact us regarding this vacancy. We are managing the recruitment process internally. Thank you for your cooperation.

At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.

How to apply

If you would like to apply for this opportunity, please email your CV to our Recruitment Team