Front of House Porter/Security

Confidential; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

Confidential in Cambridge, UK is hiring a Front of House Porter on an 18-month fixed-term, full-time contract. You will be the welcoming face of the building, providing a professional reception and handling front desk queries for staff, visitors and contractors.

Key duties include reception and customer service, mail and parcel logistics, building security and lock-up, safety monitoring of fire panels, and general facilities support around the site.

Qualifications

• Previous portering/reception/security/front-of-house experience.
• Strong communication skills with a customer-first mindset.
• High attention to detail regarding site safety and security protocols.
• Ability to work independently and manage shift responsibilities (fire panel monitoring training).

Responsibilities

• Reception & customer service: welcome staff, visitors and contractors, handle front desk queries.
• Mail & parcel logistics: receive, sort and distribute post and courier deliveries.
• Building security & lock-up: open, secure and lock the building at designated times.
• Safety monitoring: observe fire alarm panels, conduct routine safety checks, assist with emergencies.
• General facilities support: keep reception area tidy and assist with light site tasks.

Skills

Reception

Customer Service

Security Awareness

Facilities Operations

Job description

Front of House & Facilities Porter

Location: Cambridge, UK

Contract Type: 18-Month Fixed Term (Full-Time)

Are you a reliable, customer-focused professional looking for a varied hands-on role in Cambridge? We are seeking a Front of House Porter to join our client's team on an 18-month fixed-term contract.

You will be the welcoming face of their building while keeping day-to-day front desk and security operations running smoothly.

Key Responsibilities

• Reception & Customer Service: Act as the first point of contact for staff, visitors, and contractors, providing a professional welcome and handling front desk queries.
• Mail & Parcel Logistics: Receive, sort, and distribute incoming post and courier deliveries across the premises.
• Building Security & Lock-up: Responsible for opening, securing, and locking up the building at designated times.
• Safety Monitoring: Monitor fire alarm panels, conduct routine visual safety checks, and assist with emergency response procedures.
• General Facilities Support: Maintain a clean, organised reception area and assist with light operational tasks around the site.

What We Are Looking For

• Previous experience in a portering, reception, security, or front-of-house customer service role.
• Strong communication skills with a customer-first mindset.
• High attention to detail regarding site safety and security protocols.
• Ability to work independently, manage your own shift responsibilities, and handle fire panel monitoring (training provided).

Why Apply?

• Stable 18-month full-time contract in a vibrant Cambridge location.
• Varied daily workflow combining customer engagement with operational duties.
• Competitive salary package and workplace benefits.