Front of House Manager — Lead, Train & Elevate Service

wagamama; Epsom; Sur place; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Biweekly pay

Tips share

Family discount 50%

Free meals on shift

Earned wage access

Parental leave pay (26 weeks)

Résumé du poste

wagamama is seeking a Front of House Manager in the UK to lead the dining room, deliver memorable guest experiences, and drive seamless service across shifts. You will manage with energy, coach your team, and tackle challenges in real time to keep service fast and friendly.

You will nurture and develop staff, plan shifts to ensure proper cover, and monitor labour and performance while championing a Kaizen mindset for continuous improvement.

Qualifications

• Experience leading and developing front-of-house teams in a fast-paced restaurant.
• Proven ability to plan and run shifts with appropriate coverage.
• Experience managing labour costs and rota planning.
• Strong coaching, communication and guest service skills.

Responsabilités

• Work with the management team to run a vibrant, high-performing restaurant.
• Support and develop the team to feel seen, supported and proud.
• Jump into service, solve problems quickly and keep energy high.
• Nurture team growth and maintain high standards.
• Apply kaizen thinking to identify small improvements and implement them.

Connaissances

Leadership

Team motivation

Guest service

Shift planning

Problem solving

Kaizen mindset

Description du poste

wagamama is seeking a Front of House Manager in the UK to lead the dining room, deliver memorable guest experiences, and drive seamless service across shifts. You will manage with energy, coach your team, and tackle challenges in real time to keep service fast and friendly.

You will nurture and develop staff, plan shifts to ensure proper cover, and monitor labour and performance while championing a Kaizen mindset for continuous improvement.