Front of House Manager

Hilton Worldwide, Inc.; Wembley; On-site; GBP 44,000 - 52,000; Full time

Job summary

Join a leading hotel as a Front of House Manager, where you'll oversee operations, enhance guest satisfaction, and lead a dynamic team. Enjoy a rewarding career with competitive salary and extensive benefits, including career growth opportunities and a supportive work environment.

Benefits

Free and healthy meals when on duty

Team Member Travel Program

Guest Experience Day

High street discounts with Perks at Work

Holiday entitlement: 28 days including bank holidays

Discounted dental and health cover

Discounted Parking: £2 per day

Qualifications

• Management experience in hotels, leisure, or retail sectors.
• Experience managing people and developing teams.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Maximise room occupancy and revenue using up-selling techniques.
• Manage staffing levels and performance issues in line with company policies.

Skills

Management experience

Strong commercial awareness

Excellent leadership

Customer service commitment

Tools

Property Management Systems

Job description

This job description provides a comprehensive overview of the Front of House Manager role at Hilton Wembley, including responsibilities, benefits, and requirements. However, it contains some formatting inconsistencies and redundant sections that could be improved for clarity and professionalism.

Specifically, the repeated 'Work Locations' heading, the incomplete sentence in the 'Job Description' section, and the inconsistent use of HTML tags should be addressed. Additionally, some content, such as the introductory paragraph about Hilton Wembley and the 'EVERY JOB MAKES THE STAY' section, could be streamlined or better formatted to enhance readability.

Here's a refined version with improved structure and formatting:

Job Number:

HOT0BM6S

Work Location:

Hilton London Wembley, Lakeside Way, Wembley, HA9 0BU

Job Title:

Front of House Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique is the sense of belonging and teamwork shared across all departments. This hotel is the #choiceofchampions – one day we cater to families on vacation, the next to world-famous sports teams or music artists. Every day, we create lasting memories.

Salary: £44,990.40 per year + Bonus Scheme

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Make a difference through our Corporate Responsibility programmes – find out more
• Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages (subject to outlets)
• Guest Experience Day: 1 night stay with breakfast annually
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing up to 33 days
• Discounted dental and health cover
• Discounted Parking: £2 per day at Red Car Park
• Modern, inclusive Team Member areas

Responsibilities:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate guest satisfaction levels and monitor trends for continuous improvement
• Recognise regular and VIP guests; promote the hotel’s loyalty schemes
• Maximise room occupancy and revenue using up-selling techniques
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office team, focusing on training and teamwork
• Ensure team members are knowledgeable about hotel products, services, and policies, with ongoing training
• Manage staffing levels and performance issues in line with company policies
• Recruit, manage, train, and develop the Front Office team

Qualifications:

• Management experience in hotels, leisure, or retail sectors
• High IT proficiency
• Strong commercial awareness and sales skills
• Experience managing people and developing teams
• Experience managing a department and P&L accounts
• Excellent leadership, interpersonal, and communication skills
• Customer service commitment
• Flexibility in work situations
• Familiarity with Property Management Systems

At Hilton, every job makes the stay. It matters where you stay, but the stay is only part of the story.

We recognize the importance of every role in creating unforgettable guest experiences. Join us and be part of a team that makes each stay magical.