Front of House Assistant

Bannatyne; Wellingborough; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Guest membership after 2 years

50% cafe/bar discounts

Career & Personal Development training

Mental Health & Wellbeing support

Length of Service Awards

Staff Awards & Bonuses

Discounted entertainment & shopping

Job summary

Bannatyne, a leader in health and wellness, is seeking a Front of House Assistant in Wellingborough. The role supports guest reception, enquiries, and sales/membership activities while promoting a welcoming, efficient service.

This position requires a warm personality, excellent organisational skills, and flexibility to cover early mornings, evenings, and weekends as needed. Competitive hourly rate and staff perks accompany the role.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Excellent organisational skills and ability to multitask.
• Friendly, professional demeanour with a warm personality.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls, and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Process payments and manage the reception area efficiently.
• Promote special offers and retail products.
• Keep the reception area tidy and ensure visitor passes are logged.

Job description

Job Title : Front of House Assistant

Hours : 32 per week

Rate of Pay : £12.71 per hour

Location : Wellingborough

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Sales and Membership Support will be part of this role.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Process payments and manage the reception area efficiently.
• Assist with the promotion of special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!