Assistant Front of House Manager

Pan Pacific London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury hotel in London is seeking an Assistant Front of House Manager to ensure exceptional guest experiences. This role involves overseeing front of house operations, managing staff recruitment, and resolving guest inquiries. Join a prestigious team dedicated to high standards of service and hospitality excellence.

Benefits

Access to Mental Health First Aiders

Extra day off for birthday

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity Policies

Eye Care Voucher Scheme

Social and Employee Wellness Activities

Complimentary meals prepared daily by chefs

Flexible Work Policy

Qualifications

• Guest-focused with excellent communication skills.
• Committed to creating memorable guest experiences.
• Team player with strong leadership skills.

Responsibilities

• Oversee all areas of Front of House including Reception and Guest Relations.
• Manage recruitment and evaluate staffing needs departmentally.
• Support daily operations and handle guest complaints.

Skills

Attention to detail

Empathy

Professionalism

Calm under pressure

Job description

Assistant Front of House Manager, London

Client:

Pan Pacific London

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

97a61c7266ee

Job Views:

7

Posted:

27.06.2025

Job Description:

WHO ARE WE

Nestled in the heart of London’s
prestigious Square Mile, Pan Pacific
London seamlessly blends graceful luxury,
innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.

At Pan Pacific
London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on
the looking for a passionate and guest-focused Assistant Front of House Manager to become a valued part of our outstanding Reception team at Pan
Pacific London.

You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.

If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.

ABOUT THE ROLE

Reporting
to the Front of House Manager, this role oversees all areas of Front of House
(Reception, Service One, Guest Relations and Concierge) and extends support to
sub-department leaders with managing the daily operation and working on
projects to improve and enhance the guest experience. Having a thorough knowledge of
all sub-departments and working with leaders on a daily basis to attend to
any operational challenges or personnel issues. As Assistant Front of House Manager, you will
play a key role in delivering exceptional, personalised experiences for every
guest. You will be a true ambassador of Pan Pacific London, ensuring every
interaction reflects our commitment to excellence. Your responsibilities will
include, but are not limited to:

• Overseeing recruitment and
  continually evaluating the staffing needs of the department. Continuously
  looking into different options of ways recruitment and the right people
  can be found.
• Monitoring incentives and
  payroll for the department.
• Working on projects with the
  Front of House Manager to streamline the operation and improve the guest
  experience.
• A senior contact within the
  hotel for managing complaints and working closely with the Executive
  Office to resolve guest issues.
• A senior contact for Front of
  House, representing the department at daily meetings and leading meetings
  within the Front of House.
• Assisting front of house in all
  areas when necessary to support the operation, assuming Duty Manager
  responsibilities.

YOUR BENEFITS WORKING AS ANASSISTANT FRONT OF HOUSE MANAGER AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eataries

ABOUT PAN PACIFIC HOTELS GROUP

Operated
by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury
brand with nearly 30 hotels and serviced suites across 22 cities in Asia
Pacific, North America, and Europe—including seven new openings by 2025. Known
for sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.

Join Our
Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality
  Awards

Be part of something
extraordinary, where excellence is recognised, and hospitality is redefined.

Please note: All applicants for
the role of Assistant Front of House Manager
must have the legal right to live and work in the UK without any restrictions.
Proof of eligibility will be required from all candidates at the interview
stage.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 27/06/2025 by TN United Kingdom